Delivery, payment and warranty
Everything worth knowing before you buy: how we deliver, how to pay, what the warranty covers, who the supplier is and the terms of the sales contract.
Delivery across Ukraine
We deliver SIDORA massage equipment anywhere in Ukraine free of charge. Your manager agrees the delivery method and date when you place the order and confirms them before payment.
Items marked "In stock" ship fastest: we only need to confirm the order and payment.
Items "To order" first arrive at our warehouse; the manager tells you the timing in advance.
Smaller parcels ship with Nova Poshta to a branch or your address.
Massage chairs travel as freight: door-to-door delivery or SIDORA's own transport by arrangement.
How a massage chair is delivered
A chair comes in its factory packaging, which may weigh 70–100 kg or more. Before delivery check the width of doors, stairs and lift; the manager will tell you the box dimensions and the minimum passage width for your model. Carrying upstairs, bringing in and installation are agreed separately for each order. After installation a consultant shows you how to use the remote and programmes.
Pickup and test session
Pickup
A confirmed order can be collected at the SIDORA store in Kyiv: 8 Volodymyra Ivasiuka Ave, building 5 (next to the Zhovte More restaurant). Hours: Mon–Fri 10:00–17:00, Sat by appointment. Please call 077 206-88-88 before you come so we can prepare your order.
Test session
The store also offers a free test session: try every chair and compare programmes.
Checking your order on delivery
- 01
Inspect the packaging in front of the carrier's employee and photograph any dents, tears or moisture.
- 02
If damage is visible, ask for a report under the carrier's rules.
- 03
Check the number of parcels against the waybill: a chair may arrive in several boxes.
- 04
After unpacking, check the contents against the manual. Ukrainian manuals can be downloaded on each product page.
- 05
Keep the packaging until you are sure everything works properly.
Found a defect? Call or write to us with your order number, photos and a description, and we will sort it out quickly.
Payment
Online payment is not available on the website, and a request on the site is not a payment. After your request the manager confirms availability, price, configuration and delivery time, then sends an invoice or payment details.
Bank details
Recipient, IBAN, bank and payment reference. Each line can be copied.
Details
The same details are on the invoice the manager sends you. Take the amount from the invoice or the agreed order.
Bank transfer by invoice
Via your banking app, at a branch or terminal.
Details
- Request. You leave a request on the website or call the manager.
- Confirmation. The manager confirms availability, price, configuration and delivery time.
- Invoice. You receive an invoice with the amount and payment reference.
- Payment. You pay by transfer in your banking app, from a card via the app, at a branch or terminal.
- Dispatch. Once the funds arrive, we hand the order over for delivery and send you the shipment details.
Payment reference. State the invoice or order number and the model. If you pay in several parts, write: “partial payment for invoice No. …”.
Keep the receipt: you will need it for warranty, exchange or return.
Full or partial prepayment
Agreed in advance.
Details
The prepayment amount is agreed in advance for each order and stated on the invoice.
You pay the rest as agreed: by transfer before dispatch or on delivery, if the carrier supports it.
Mark several payments for one invoice in the reference: “partial payment for invoice No. …”.
Cash on delivery
By arrangement, if the carrier supports it.
Details
Payment on delivery is possible by arrangement with the manager if the carrier supports it for this shipment. The manager will tell you before dispatch whether it is available for your order and whether a prepayment is needed.
Before paying, inspect the package together with the courier or branch staff. How to check the goods is described in the “Receiving” section.
Non-cash payment for companies
We issue an invoice and shipping documents. Send us your company name, EDRPOU code and delivery address.
Details
- An invoice and a delivery note for every order.
- A written supply contract: send us your company details and we will prepare a draft.
- For Prozorro procurement, payment terms and deadlines are set by the contract.
Before we issue an invoice, send us the full company name, EDRPOU code, delivery address and your accounting department’s requirements for documents.
Instalments
Ask the manager about availability and terms for a specific model.
Details
Whether you can pay in instalments, and on what terms, depends on the model and order amount. The manager will tell you the available options before you order, so you can decide in advance.
Leave a request with the model name and we will contact you.
Sales contract
When the contract is concluded, what it covers and how to get a written contract.
Details
Website information is not a public offer as to price and availability; the manager confirms both. The contract is concluded when the parties have agreed the product, price and terms and the buyer has paid or received the goods with payment on delivery.
For companies we sign a written supply contract with shipping documents. Send your details to the manager and we will prepare a draft.
Payment safety
Pay only to the details listed on this page or on the invoice we issued. If you receive other details in SIDORA's name, call 077 206-88-88 before paying. We never ask for card details, SMS codes or passwords.
Warranty
SIDORA massage chairs have a 5-year warranty. The warranty runs from the day the product is handed over.
It covers manufacturing defects of the mechanism, electronics and materials when the product is used according to the manual. It does not cover mechanical damage, liquid damage, power surges, self-repair or disassembly, or natural wear of the upholstery. Keep your proof of purchase and the warranty card.
SIDORA installation and service
Warranty and post-warranty repairs are carried out by the SIDORA service team in Ukraine. Service phone: 077 206-88-88.
Call the service centre or write to us: describe the problem, the model and the purchase date.
If possible, send a photo or short video so the technician can see the cause faster.
The service team agrees on-site or workshop repair and the timing.
After the warranty
After the warranty ends we keep servicing SIDORA equipment: diagnostics, original spare parts and repairs.
Thank you! A service technician will contact you. You can send a photo or video in reply.
Exchange and returns
These rules apply to purchases by private individuals for personal use. Company purchases are governed by the contract.
If you bought remotely (via a website request or by phone), you may withdraw from the contract within 14 days of receiving the goods, subject to the exceptions set by law.
The product must be unused, complete and with intact seals. Opening the box and inspecting the product do not by themselves cancel this right.
If a defect is found, you have the rights provided by Ukrainian consumer protection law: repair, replacement, price reduction or a refund.
Refunds are made within the periods set by law, usually to the account the payment came from.
To arrange an exchange or return, call 077 206-88-88 or write to info@sidora.com.ua with your order number, the product and the reason.
Supplier and manufacturer
SIDORA Ukraine supplies original equipment directly from the brand, so every product comes with a Ukrainian manual, a warranty card and official service. Conformity documents (EU declarations, EMC, LVD and DEKRA certificates) for individual models can be downloaded on the product pages. More about the brand: about SIDORA.
Terms of the sales contract
Website information is not a public offer as to price and availability; the manager confirms both. The contract is concluded when the parties have agreed the product, price and terms and the buyer has paid or received the goods with payment on delivery.
Full contract terms
- Subject. The seller transfers ownership of SIDORA goods to the buyer, who accepts and pays for them.
- Price. Prices on the website are in hryvnias. The final price is fixed by the invoice or order confirmation.
- Payment. Payment methods and terms are set out in the Payment section above and in the invoice.
- Delivery. Delivery across Ukraine is free; timing and method are agreed for each order. Ownership and risk pass to the buyer upon receipt.
- Quality and warranty. Goods are original, match the manufacturer's description and come with a manual and warranty card.
- Exchange and returns follow Ukrainian consumer protection law.
- Personal data is used only to fulfil, deliver and service the order.
- Disputes are settled by negotiation or, failing that, under Ukrainian law.
For companies we sign a written supply contract with shipping documents. Send your details to the manager and we will prepare a draft.
Frequently asked questions
How much does massage chair delivery cost?
Delivery of SIDORA equipment across Ukraine is free. The manager agrees the method and timing when you order; carrying upstairs and installation are agreed separately.
What is the warranty on SIDORA massage chairs?
SIDORA massage chairs have a 5-year warranty. Repairs and maintenance are handled by the SIDORA service team in Ukraine, phone 077 206-88-88.
Can I pay on delivery?
Yes, by prior arrangement with the manager if the carrier supports cash on delivery. Bank transfer by invoice and prepayment are also available.
Can I try a chair before buying?
Yes. A free test session is available at the SIDORA store in Kyiv, and.
Can I return a product?
Yes. For remote purchases a consumer may withdraw from the contract within 14 days of receipt, subject to the exceptions set by law.
Who supplies SIDORA in Ukraine?
The official supplier is SIDORA Ukraine, the representative of the German brand SIDORA. Every product comes with a Ukrainian manual, warranty card and official service.
Do you work with companies?
Yes. For companies, hotels, spas, shopping centres and offices we prepare an invoice, a supply contract and shipping documents. For commercial use there is the SIDORA Momento vending chair with paid sessions.
Free consultation
We’ll call you back, help you choose and book a test drive.